Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Scene Connect Ltd.
Post
Scene Connect
Argyle House, 3 Lady Lawson Street
Edinburgh
EH3 9DR
Scotland
smart-meter-support@scene.community
Phone
Why we collect smart meter data
We provide services to organisations (our customers) who have a need for smart meter data.
These organisations act as the Data Controller. Scene Connect Ltd acts as a Data Processor.
We only collect smart meter data when an individual has given consent to do so.
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Addresses
- Meter Point Administration/Reference Number (MPAN/MPRN)
- Smart Meter energy consumption data
- Account access information
- Website user information
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
- Technical data, including information about browser and operating systems
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- Purchase or client account history
- Website and app user journey information
- IP addresses
- Meter Point Administration/Reference Number (MPAN/MPRN)
- Smart Meter energy consumption data
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Account information
- Purchase or service history
- Correspondence
- Location data
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information:
-
To provide and improve products and services for clients:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
The operation of client or customer accounts:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
For information updates or marketing purposes:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
For research or archiving purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
For dealing with queries, complaints or claims:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Regulatory authorities
- Publicly available sources
- Suppliers and service providers
-
Third parties:
- Novoville Ltd.
- Procode Technology Limited
How long we keep information
5 years from the date of consent.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data Processors
-
Novoville Ltd.
This data processor does the following activities for us: Store and present data relating to your property and its energy usage.
-
Procode Technology Limited
This data processor does the following activities for us: Access data relating to smart meter(s) and energy consumption.
Others we share personal information with
- Regulatory authorities
- Suppliers and service providers
How long we keep information
Smart meter data
The data retention period is determined by the Data Controller organisation and set out in the Data Privacy Notice when consent was given.
For more information on how long we store your smart meter data or to request a copy of the Data Privacy Notice which you agreed to please contact us using the details provided above.
Other information
5 years from the date of consent.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF
Helpline number: +44 (0) 303 123 1113